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Field Service Customer Portal and Service Request Management

Elevate Customer Experiences with Field Service Customer Portal

The increasing demand for real-time interaction and sharing of information between customers and service providers is requiring service organizations to implement customer self-service features that are customer and business-specific.

FieldEquip’s self-service customer portal is designed to meet evolving needs for accessing information instantaneously and from one single source. This modern method of customer interaction increases value to customers by improving communication and meeting customers’ requirements by being informed of their needs in real-time.

A self-service customer portal simplifies the process, ensuring transparency, improving response times, and enhancing customer satisfaction.

  • Customers can log in to request services, check job status, and view work order history.
  • Get instant updates on job progress, upcoming maintenance, or scheduled services through notification alerts.
  • Allow customers to create work orders by scanning equipment or asset service tags, automatically pulling up relevant details, and initiating service requests efficiently.
  • Enable easy access to order spare parts directly from the customer portal.
  • Gain real-time visibility into work order requests for better tracking and management.
  • Enable customers to access asset documents and training manuals effortlessly, enhancing self-service and operational efficiency.
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Customer Self-Service Portal: Key Features and Benefits

Keep your customers informed with real-time visibility into job status, enhancing trust and transparency every step of the way.

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  • Designed to meet business-specific needs
  • Easy steps to configure customer portal for instant, seamless customer access
  • Easy to navigate for quick access to information related to service history, service manual, troubleshooting guides etc.

Customer-Enablement

  • Allow customers to submit, view, and request work order changes online
  • View current service requests and monitor status
  • View asset service history and details effortlessly
  • Ensure the right people have access to the right information based on role-based permissions

Improve Customer Communication

  • Eliminate phone calls and contact-wait-time
  • Enhance collaboration between customers and assigned field technicians
  • Instantly notify customers of job assignments, delays, and completions
  • All messages, service updates, and documents are in one place

Access to Historical Data and Reports

  • Customers can review past work orders, invoices, and service logs
  • Enables better decision-making based on past performance
  • Helps track recurring issues and maintenance trends

Our Value Propositions

  • Enable customers to access service-relevant information without wait time.
Create a branded page to launch exceptional
  • Allow customers to scan the bar code through mobile and create work order instantly
Enable customer to access service relevant information
  • Capture detailed customer requests and eliminate relayed miscommunications.
Create, assign, edit, re-assign jobs
  • Enable Customers to review past service records, invoices, and maintenance reports for better decision-making.
Capture detailed customer requests and eliminate
  • Centralized access to all data through customizable reports and dashboards.                
Keeping customers well informed builds
  • Monitor service performance against SLA commitments.               
Keeping customers well informed builds
Create a branded page to launch exceptional
Enable customer to access service relevant information
Create, assign, edit, re-assign jobs
Capture detailed customer requests and eliminate
Keeping customers well informed builds

Empower Customers with Instant Access to Services & Real-Time Updates.

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Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:

US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US

PHONE:

+1 281-815-4314

EMAIL:

contactus@bursys.com